Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service.yourishop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service.yourishop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service.yourishop@gmail.com.

Return Policy

Dear customer, Welcome to our mall!

The products in our mall are all brand-name products that have passed our strict screening and have been tested by the market. We hope that these products, with the current technological development level and manufacturing process, and at a reasonable price, can meet the needs of customers to the greatest extent. If you have any questions when choosing a product, please contact our customer service in time (see Contact Us for details), and our customer service will try our best to provide you with information and suggestions. If you change your mind after your purchase, please let us know in time (see Contact Us for details). If you find any damage (see delivery service for details) or quality problems (see warranty service for details) after receiving the goods, please contact us in time (see contact us for details).

If you encounter a service that requires a return or refund, in addition to other special handling methods that our customer service informs you, our mall will give the following promises or regulations:

In addition to food, underwear and personal hygiene sanitary ware (such as: toilet seat, toothbrush, skin care products, etc.), basically all products can be returned.

For items that can be returned, the refundable time is limited to 30 days after the customer receives the item. After more than 30 days, no return is allowed.

• We will refund to your original payment account within 48 hours of receiving the returned item.
• If the item has not been used, we will deduct the delivery cost of the item.
• If the item has been used, the principle is to enter the warranty process, and we will provide warranty service. If the customer still needs to return the item, we will deduct the item's courier fee, anti-warehouse fee, processing fee and loss due to use time.
• After the item exceeds the returnable period, the customer will return it, and we will have the right not to refund the payment.
• Customers are advised to contact our customer service in time before returning the goods (see Contact Us for details).
• If the item is damaged during the return, the customer is responsible for it. Please be sure to pack it well. The return mailing costs will be borne by the customer.

Before purchasing, please read these regulations carefully, that is, you can enjoy our service promise and know our corresponding regulations. Once the purchase order is completed, this policy becomes effective.

If you have any questions, please contact our mall customer service (see contact us for details)